Author Topic: Known issue experienced by Xbox One and Windows 10 (FINAL UPDATE)  (Read 30866 times)

alpharougewarx

  • Jr. Member
  • **
  • Posts: 8
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATED)
Reply #15 on: September 25, 2017, 11:48:58 PM
i have faith in you devs to fix this :D

bones004

  • Jr. Member
  • **
  • Posts: 4
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATED)
Reply #16 on: September 26, 2017, 09:48:42 AM
is this gonna be fixed today??????

bones004

  • Jr. Member
  • **
  • Posts: 4
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATED)
Reply #17 on: September 26, 2017, 09:49:21 AM
this gonna be fixed today???? :-\ :-\ :-\ :-\ :-\ :-\ :-\ :-\ :-\

Boylin

  • Jr. Member
  • **
  • Posts: 1
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATED)
Reply #18 on: September 26, 2017, 11:55:40 AM
I just signed up to post this. Tried the steps above. It looks like I have the licence for the season pass, but not for the Alien Myths DLC.

MSE_TENKA

  • CMC
  • MercurySteam
  • Hero Member
  • *****
  • Posts: 618
    • View Profile
    • Mercury Steam
Re: Known issue experienced by Xbox One and Windows 10 (UPDATE 2)
Reply #19 on: September 26, 2017, 05:44:03 PM
Good News! A solution to the Xbox Founders Pack issue has been found. It's undergoing certification with Microsoft and will be released ASAP.

Nuccio

  • Jr. Member
  • **
  • Posts: 4
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATE 2)
Reply #20 on: September 26, 2017, 08:59:39 PM
Thanks a lot; any news for the blueprint issue?

banana76

  • Jr. Member
  • **
  • Posts: 5
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATE 2)
Reply #21 on: September 27, 2017, 01:47:41 PM
i have the same issue on xbox one with the founders pack i payed £39.99 on xbox one in good faith upfront and cant use it developers this is sloppy by any standards paying for something thats not even complete you say we will be compensated well it best be something good after this i mean i already payed for this game up front never will i make that mistake and never will i buy any more products by this company again what a joke do you not have games testers their supposed to test to make sure this doesnt happen as always developers only interested in getting peoples money its shame because its good what i played hope you get this fixed before end of week and hope the compensations good something special it needs to be

MSE_Hellath

  • PR Manager
  • MercurySteam
  • Jr. Member
  • *****
  • Posts: 92
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATE 2)
Reply #22 on: September 27, 2017, 04:36:32 PM
i have the same issue on xbox one with the founders pack i payed £39.99 on xbox one in good faith upfront and cant use it developers this is sloppy by any standards paying for something thats not even complete you say we will be compensated well it best be something good after this i mean i already payed for this game up front never will i make that mistake and never will i buy any more products by this company again what a joke do you not have games testers their supposed to test to make sure this doesnt happen as always developers only interested in getting peoples money its shame because its good what i played hope you get this fixed before end of week and hope the compensations good something special it needs to be

Hello. We uderstand your frustration, and we can only appologize once again. Please, bear in mind that, being an error located in a console's store, we cannot immediately solve it without undergoing a certification process -and that takes time.

We are compensating all the affected users with one of the most sought-after game skins (that you could only purchase with Mercury Points otherwise). We will offer a new update on the subject later today, here and in our social media channels.

Thanks for your understanding.

MSE_Hellath

  • PR Manager
  • MercurySteam
  • Jr. Member
  • *****
  • Posts: 92
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATE 2)
Reply #23 on: September 27, 2017, 08:25:43 PM
Dear Raiders,

We have an important update regarding the upcoming solution and the compensation we are offering to all users affected. Please, follow this link for more information: http://www.raidersofthebrokenplanet.com/news/xbox-one-founders-pack-update

KingDynaMike

  • Jr. Member
  • **
  • Posts: 1
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATE 2)
Reply #24 on: September 27, 2017, 08:37:09 PM
When this update will be released? Im stuck in the prologue missions please fix this bug thx

egroeg109

  • Jr. Member
  • **
  • Posts: 3
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATE 2)
Reply #25 on: September 28, 2017, 04:03:08 AM
Can't wait to play alien myths finnaly .  :) I wonder how the rest of the campaigns are gonna be. Will there be other campaigns beyond the 2017 season? Been having fun so far with just the prologue, keep up the good work developers!!! And make sure to continue actively communicating with the fans so problems can be solved!

King of the Broken Planet

  • Jr. Member
  • **
  • Posts: 5
  • Your King is here....
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATE 2)
Reply #26 on: September 28, 2017, 08:14:00 PM
Compensating all users with the  Lycus Dion Space Biker skin is a step in the right direction but what about the users who already own the skin?

BOILER 4K

  • Jr. Member
  • **
  • Posts: 31
  • Dance music
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATE 2)
Reply #27 on: September 29, 2017, 11:49:47 AM
just waste my money for this game,this is the last time i buy Mercury games.
after one week the game not works thx a lot.
u can keep your space stupid biker skin...i lost all my hype

bones004

  • Jr. Member
  • **
  • Posts: 4
    • View Profile
Re: Known issue experienced by Xbox One and Windows 10 (UPDATE 2)
Reply #28 on: October 01, 2017, 10:02:26 AM
wtf fix it alrdy taking piss now and i want alot ore than a shity skin.............

MSE_TENKA

  • CMC
  • MercurySteam
  • Hero Member
  • *****
  • Posts: 618
    • View Profile
    • Mercury Steam
Re: Known issue experienced by Xbox One and Windows 10 (FINAL UPDATE)
Reply #29 on: October 03, 2017, 11:52:51 AM
Hi Raiders!

We have confirmation from Microsoft that the certification process is over and the patch has been released. All Founders Pack owners should have no problem accessing the Alien Myths campaign now.
« Last Edit: October 03, 2017, 11:54:27 AM by MSE_tenka »