Author Topic: "Periodically can't play"  (Read 4684 times)

Gororaris

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"Periodically can't play"
on: September 01, 2021, 01:28:08 AM
I installed and started playing the game about 2 months ago, and pretty much every day, whenever I try to login for the first time or after I finish a game, I get a popup that says I can't play because of how my account is set up, even though my account is already set up to let me join multiplayer games. This past weekedn it happened a lot, to the point where I got this message AFTER I had selected a character and was waiting for the rest of the team to confirm their characters. Is there anything I can do to stop this from happening?

MSE_TENKA

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Re: "Periodically can't play"
Reply #1 on: September 01, 2021, 03:29:04 PM
Hi! Do you play on Xbox?

Gororaris

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Re: "Periodically can't play"
Reply #2 on: September 01, 2021, 03:54:49 PM
Yes I do. What usually works is for me to change the settings several times, allowing and blocking the console to let me join multiplayer games, but lateñy I've had to restart thd console to solve the issue
UPDATE: it just happened again. I was about to play A Breath of Hope, I had already slected my character and was waiting for everyone else to do so, and I got the same message and got kicked out to tte main menu
« Last Edit: September 01, 2021, 04:29:39 PM by Gororaris »

MSE_TENKA

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Re: "Periodically can't play"
Reply #3 on: September 02, 2021, 05:46:54 PM
Can you send us a video to spacelords_support@mercurysteam.com?

Thanks!

ANEW718

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Re: "Periodically can't play"
Reply #4 on: September 20, 2021, 05:03:56 AM
I installed and started playing the game about 2 months ago, and pretty much every day, whenever I try to login for the first time or after I finish a game, I get a popup that says I can't play because of how my account is set up, even though my account is already set up to let me join multiplayer games. This past weekedn it happened a lot, to the point where I got this message AFTER I had selected a character and was waiting for the rest of the team to confirm their characters. Is there anything I can do to stop this from happening?
I'm on XB1, and this is happening to me as well. My username is the same as it is here.

MSE_TENKA

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Re: "Periodically can't play"
Reply #5 on: September 20, 2021, 04:35:40 PM
Hi! We need more information. Does it happen all time? Did you close the game during the score screen? How is your Xbox configured? Do you have any parental or multiplayer restrictions? What did you do before that message appeared?
« Last Edit: September 20, 2021, 04:55:34 PM by MSE_TENKA »

Gororaris

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Re: "Periodically can't play"
Reply #6 on: September 20, 2021, 05:05:12 PM
It happens often, at least 3 or 4 times a day. It can happen at any time: the first time I log in, during the character selection time, midway through, a match, while I'm browsing through the store. The privacy settings are set to adult defaults, and the option to join multiplayer games is emabled. And no, I never log off during the score screen, I always wait until I'm taken to the main menu and can see how much XP I earned

MSE_TENKA

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Re: "Periodically can't play"
Reply #7 on: September 21, 2021, 12:07:19 PM
Are you playing on Xbox One or in Xbox Series X/S?

Gororaris

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Re: "Periodically can't play"
Reply #8 on: September 21, 2021, 05:45:44 PM
On Xbox One S

MSE_TENKA

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Re: "Periodically can't play"
Reply #9 on: September 22, 2021, 10:53:35 AM
Thanks, we are going to investigate the issue.

Gororaris

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Re: "Periodically can't play"
Reply #10 on: October 28, 2021, 04:56:45 AM
Apologies for the inconvenience, but has there been any breakthrough with this issue? Because in the past 2 days it's happened 14 times; it's a bit annoying having to restart the console every time this happens. Apologies in advance for the inconvenience and for being so insistent

MSE_TENKA

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Re: "Periodically can't play"
Reply #11 on: October 28, 2021, 02:29:08 PM
Hi!

We are investigating this issue but we don't have enough information. If you restart the console you can play normally, right?

Gororaris

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Re: "Periodically can't play"
Reply #12 on: October 28, 2021, 05:13:35 PM
Usually I can. Every now and then I have to restart it twice in a row because I get the same message after the same restart but that rarely happens

MSE_TENKA

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Re: "Periodically can't play"
Reply #13 on: October 29, 2021, 11:46:51 AM
Do you remember what you did before the error message?

Gororaris

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Re: "Periodically can't play"
Reply #14 on: October 29, 2021, 04:38:52 PM
Could be anything. The majority of the times it happens after I can see a mission's grades and I'm taken to the main menu. It's also a guarantee if I use the Xbox home button to take a capture or try to record something.
I try to behave, I don't abuse the emotes, I'm classy whenever there's an antag and I don't emote whenever I get a kill
« Last Edit: October 29, 2021, 04:43:13 PM by Gororaris »