Author Topic: Xbox Live Services Error  (Read 2528 times)

Streah

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Xbox Live Services Error
on: February 16, 2020, 08:12:25 PM
Greeting Spacelords Team,

So, I've not played Spacelords in a long time and played it back when it was still Raiders. This being said, I've reignited my itch to play the game and when I went to load the game up, it played the intro and made it to the logging in screen, which gave me this error:


My gamertag is MonoStreah.
Things to note:
  • I have Xbox Live/Game Pass Ultimate
  • I have restarted, cleared save data, and power cycled my Xbox.
  • I am part of the preview program (Alpha Ring)
  • I have reset my router throughout the process to make sure it wasn't a connection issue, and I am wired into the router
Any assistance in the matter would be lovely, as I know sometimes things happen with accounts or players aren't transferred to new servers when they don't play for long periods of time.

MSE_Laura

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Re: Xbox Live Services Error
Reply #1 on: February 18, 2020, 05:23:33 PM
Good afternoon, Streah
Yeah, there's being incidences with both Alpha Ring and long iddling accounts. Few questions here:

1) Can you access the Xbox Store properly?

2) Could you check if you have your Online Privacy in "Allow", please?
It's on Settings/Privacy Online Service/Account Privacy Online/ Allow.

3) Did you start playing on the same platform?

Glasgow Guy

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Re: Xbox Live Services Error
Reply #2 on: February 28, 2020, 02:59:25 AM
I have exactly the same issue as you - played when it was Raiders.. went to play it again about a year & a half / 2 years ago & had the same issue
I've never got it resolved
Pretty sure its an account issue as my mate can play fine on his Xbox, but when I log in on his console I get the same message, he can then log in again & its fine again
The best the developers could come up with was to give them my XBox login credentials to try & see what the issue is logging in at their end - no chance !!
I have power cycled, uninstalled game, deleted gamer profile, reset machine to factory settings, changed open ports - no joy

MSE_Laura

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Re: Xbox Live Services Error
Reply #3 on: March 04, 2020, 11:43:00 AM
Hey, Glasgow Guy
Let's try something. What's your username?

Glasgow Guy

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Re: Xbox Live Services Error
Reply #4 on: March 10, 2020, 09:10:25 AM
Hi Laura

Thanks for taking the time to look - my XBox gamertag is Glasgow Guy



MSE_Laura

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Re: Xbox Live Services Error
Reply #5 on: March 10, 2020, 12:09:50 PM
Hey again, Glasgow Guy
I'm looking at your profile now. Did you manage to connect today?
(I see it's the last Update).
Besides, did you create various accounts under the Glasgow Guy name by any chance?

Glasgow Guy

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Re: Xbox Live Services Error
Reply #6 on: March 11, 2020, 12:32:21 AM
Hi Laura

I've just tried after the latest update & still get the same XBox Live error message

I did download the PC version possibly about a year ago & played it once while logged in on my XBox live profile, hoping it might get my account to "unlock" on the XBox, however as Its not a gaming PC it was unplayable

I've only ever played it under my Glasgow Guy XBox Live gamertag (once on PC and a few times when it was in Beta as Raiders of the Lost Planet)

If its even possible can my account be deleted server side & I can start from the beginning again?

Thanks for your advice so far

MSE_Laura

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Re: Xbox Live Services Error
Reply #7 on: March 11, 2020, 10:29:17 AM
Hi there, Glasgow Guy
Okay, it's been done! Please, before you start the game, delete all your save data (otherwise, we'll have to make this process all over again). Let's hope for the best!

Glasgow Guy

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Re: Xbox Live Services Error
Reply #8 on: March 12, 2020, 09:59:54 AM
Hi Laura

thanks for giving this a go but I am still getting the same error message & can't logon
To put you in the picture, I have 2 XBoxes an X and S
The X is set as my home console & is in preview
The S in not set as home & NOT in preview

On the X no one can play Spacelords as I guess the Live access is routed through my Glasgow Guy gamertag
On the S everyone can play Spacelords EXCEPT my Glasgow Guy gamertag

Despite deleting my account on your server I still think there is something server-side blocking me - is there a blacklist of blocked accounts ?

Thanks again
Alasdair