Author Topic: Improving the in-game Troubleshooting feature  (Read 353 times)

Asmun

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Improving the in-game Troubleshooting feature
on: June 24, 2019, 09:54:23 PM
So, right now, I can send in a troubleshooting report, but it has to be 160 characters or less. I get that, because it's a sort of troubleshooting triage, but then every time I send a report and get a response, it's the same response. "Send your ID, platform, and screenshots/video to the support email". Why don't you collect the ID and platform information automatically? Also, I've sent several bug reports, but I don't even remember what exactly I've talked about in each one, and there's no record or dialogue I can access. This system needs to be more fleshed out.

MSE_Karen

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Re: Improving the in-game Troubleshooting feature
Reply #1 on: June 26, 2019, 12:49:05 PM
Hello Asmun!

I'm the one who usually checks the troubleshooting. The system actually collects the platform and the username, but we ask players to send that data to the support mail since the QA team needs as much information as possible to investigate a potential bug.

But we really appreciate your suggestions, we'll keep improving the tool to provide the best possible service ;)

Thank you!