Recent Posts

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Bug report & Technical Support / Re: "Periodically can't play"
« Last post by MSE_TENKA on September 22, 2021, 10:53:35 AM »
Thanks, we are going to investigate the issue.
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Bug report & Technical Support / Re: "Periodically can't play"
« Last post by Gororaris on September 21, 2021, 05:45:44 PM »
On Xbox One S
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Bug report & Technical Support / Re: "Periodically can't play"
« Last post by MSE_TENKA on September 21, 2021, 12:07:19 PM »
Are you playing on Xbox One or in Xbox Series X/S?
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Bug report & Technical Support / Re: "Periodically can't play"
« Last post by Gororaris on September 20, 2021, 05:05:12 PM »
It happens often, at least 3 or 4 times a day. It can happen at any time: the first time I log in, during the character selection time, midway through, a match, while I'm browsing through the store. The privacy settings are set to adult defaults, and the option to join multiplayer games is emabled. And no, I never log off during the score screen, I always wait until I'm taken to the main menu and can see how much XP I earned
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Bug report & Technical Support / Re: "Periodically can't play"
« Last post by MSE_TENKA on September 20, 2021, 04:35:40 PM »
Hi! We need more information. Does it happen all time? Did you close the game during the score screen? How is your Xbox configured? Do you have any parental or multiplayer restrictions? What did you do before that message appeared?
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Bug report & Technical Support / Re: "Periodically can't play"
« Last post by ANEW718 on September 20, 2021, 05:03:56 AM »
I installed and started playing the game about 2 months ago, and pretty much every day, whenever I try to login for the first time or after I finish a game, I get a popup that says I can't play because of how my account is set up, even though my account is already set up to let me join multiplayer games. This past weekedn it happened a lot, to the point where I got this message AFTER I had selected a character and was waiting for the rest of the team to confirm their characters. Is there anything I can do to stop this from happening?
I'm on XB1, and this is happening to me as well. My username is the same as it is here.
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Bug report & Technical Support / Re: "Periodically can't play"
« Last post by MSE_TENKA on September 02, 2021, 05:46:54 PM »
Can you send us a video to spacelords_support@mercurysteam.com?

Thanks!
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Bug report & Technical Support / Re: "Periodically can't play"
« Last post by Gororaris on September 01, 2021, 03:54:49 PM »
Yes I do. What usually works is for me to change the settings several times, allowing and blocking the console to let me join multiplayer games, but lateñy I've had to restart thd console to solve the issue
UPDATE: it just happened again. I was about to play A Breath of Hope, I had already slected my character and was waiting for everyone else to do so, and I got the same message and got kicked out to tte main menu
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Bug report & Technical Support / Re: "Periodically can't play"
« Last post by MSE_TENKA on September 01, 2021, 03:29:04 PM »
Hi! Do you play on Xbox?
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Bug report & Technical Support / "Periodically can't play"
« Last post by Gororaris on September 01, 2021, 01:28:08 AM »
I installed and started playing the game about 2 months ago, and pretty much every day, whenever I try to login for the first time or after I finish a game, I get a popup that says I can't play because of how my account is set up, even though my account is already set up to let me join multiplayer games. This past weekedn it happened a lot, to the point where I got this message AFTER I had selected a character and was waiting for the rest of the team to confirm their characters. Is there anything I can do to stop this from happening?
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