Mercurysteam's Hangout

BARRACKS => Bug report & Technical Support => Topic started by: Deh_Toni on January 29, 2019, 10:21:33 PM

Title: Reconection bug
Post by: Deh_Toni on January 29, 2019, 10:21:33 PM

Yesterday when entering a mission I got a black screen, got an error message "impossible to enter the mission", so i kept trying to re join for about 15 minuted, but couldn't.
Today, for my surprise, the same message box (to reconnect to the mission) is still there and doesn't matter the option i choose, I get the same error and go back to the main screen, stuck in this loop, unable to click anything.
Please I really need some help, I already cleaned the data and even reinstalled the game, but no change at all.

Title: Re: Reconection bug
Post by: MSE_Karen on January 30, 2019, 12:54:24 PM

Hi Deh_Ton,

We are sorry you are having issues to play. Please send an email to spacelords_support@mercurysteam.com and we'll help you at the earliest. We need your username, platform and a screenshot or video showing the error message if possible.

Thannk you very much in advance.

Title: Re: Reconection bug
Post by: Deh_Toni on January 30, 2019, 02:43:16 PM

It seems like the new update (aneska yay) kinda fixed my problem. =D
Anyway, thank you for the attention and suport (and the quick fix)!

Title: Re: Reconection bug
Post by: MSE_Karen on January 30, 2019, 03:47:34 PM

We are happy to hear that, thank you! :D