Mercurysteam's Hangout

BARRACKS => Bug report & Technical Support => Topic started by: MSE_TENKA on January 17, 2018, 05:27:54 PM

Title: Important: CrashDumps (Steam)
Post by: MSE_TENKA on January 17, 2018, 05:27:54 PM

To help with bug reporting on Steam, we have created a system that generates a crash file with key information on your computer. If a crash occurs, you can find a CrashDump file in the following path:

"Documents\MercurySteam\Raiders of the Broken Planet\<steam-id>\CrashDumps"

Once you’ve located this file, please send it as an attachment to spacelords_support@mercurysteam.com along with a brief description of what happened, or alternatively post it here in the forums.

Thanks for your support.

Title: Re: Important: CrashDumps (Steam)
Post by: Supergameboy74 on May 11, 2018, 11:19:13 AM

I have an Xbox One...not on my computer

Title: Re: Important: CrashDumps (Steam)
Post by: Supergameboy74 on May 12, 2018, 03:43:48 AM

Thank you for the email.  I just sent an email out to the support team and sent pics.  Look forward to hearing back from you.

Title: Re: Important: CrashDumps (Steam)
Post by: Supergameboy74 on May 12, 2018, 03:50:00 PM

Just letting know my Raiders account is still not fixed from the update from yesterday.   I did send an email to Raiders_support.  Still haven’t heard back from anyone yet either.  Please let me know.   Thank you. 

Title: Re: Important: CrashDumps (Steam)
Post by: LordDraco3 on December 06, 2018, 09:03:25 PM

Oh hey I just referenced this to someone having trouble with Steam version crashing, might be good to update the support email in the topic post :D

Title: Re: Important: CrashDumps (Steam)
Post by: MSE_Karen on January 10, 2019, 01:08:52 PM

Thank you for the shout out, LordDraco3!

It's updated now ;)