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BARRACKS => Bug report & Technical Support => Topic started by: MorteSpiritu on November 01, 2019, 11:21:47 AM

Title: Can't login on xbox.
Post by: MorteSpiritu on November 01, 2019, 11:21:47 AM

Hi. Can't login in game on my xbox. Everytime it says "error connecting to xbox live services" but everything works fine. I hope there is a solution. Thx.

Title: Re: Can't login on xbox.
Post by: MSE_TENKA on November 04, 2019, 03:23:01 PM

Hi! Do you have  Xbox Live Gold?

Title: Re: Can't login on xbox.
Post by: Glasgow Guy on November 16, 2019, 09:46:10 AM

I've had this problem since the game changed from Raiders of the Lost Planet to SpaceLords - I even managed to play when the game was in Beta; I have been on XBox Live Gold since the OG XBox.

I have tried to play on friends XB1's which they can play SpaceLords without any problems, but when I try to log on I get the issue of being unable to  contact microsoft servers

I'd suggest the problem is with my account not being recognised somewhere in the login process - there is no issue with my MS account, so I would think the problem is at the SpaceLord server, even though the error message says it is a Microsoft server issue
I have even changed the default XB1 ports to open & reinstalled the operating system & my Live profile without success

Any help or comments would be gratefully received

Title: Re: Can't login on xbox.
Post by: MorteSpiritu on November 18, 2019, 11:31:51 AM

Quote from: MSE_TENKA on November 04, 2019, 03:23:01 PM

Hi! Do you have  Xbox Live Gold?

Yes i have.

Title: Re: Can't login on xbox.
Post by: MSE_TENKA on November 18, 2019, 01:33:20 PM

How are your ingame user names?

Title: Re: Can't login on xbox.
Post by: irishfino on November 28, 2019, 02:25:10 PM

I'm having the same problem too. Reinstalled, updated, and moved it to my internal drive.  I have gold and a stable wired internet too.  Says it can't connect to Xbox Live services.

Title: Re: Can't login on xbox.
Post by: MSE_TENKA on November 28, 2019, 03:58:05 PM

Hi irishfino! How is your username?

Title: Re: Can't login on xbox.
Post by: MorteSpiritu on December 01, 2019, 06:35:38 PM

Quote from: MSE_TENKA on November 18, 2019, 01:33:20 PM

How are your ingame user names?

Hi. Mine is MorteSpiritu

Title: Re: Can't login on xbox.
Post by: MSE_TENKA on December 02, 2019, 04:23:31 PM

Hi! I have spoken with technical support. Please send an email to spacelords_teamsupport@mercurysteam.com including your username, platform and a video so they can investigate the issue.

 Thank you!