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Messages - MSE_Karen

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376
Español (foro general) / Re: El juego crashea
 on: December 15, 2017, 04:15:59 PM 
Hola FriLice,

Es un bug que tenemos localizado y que se produce al mirar el perfil de otro jugador o durante las cinemáticas. El equipo de QA ya está trabajando para solucionarlo en un parche.

Disculpa las molestias.

377
Bug report & Technical Support / Re: Player Profiles Causing Crashes
 on: December 15, 2017, 12:01:35 PM 
Hi The Wanderlust,

Please, send an email to raiders_support@mercurysteam.com explaining this bug so we can investigate the issue. It would be very useful if you also attach a screenshot.

Thank you very much

378
Gameplay Feedback / Re: the end...180K
 on: December 15, 2017, 11:20:28 AM 
Hi BOILER 4K,

We understand your complaints but, as we specified in the rules of this forum, we accept constructive criticism but we can't tolerate insults. If you persist on this behaviour, we'll have to ban you permanently.

379
Bug report & Technical Support / Re: Depth Perception Bug
 on: December 13, 2017, 07:04:29 PM 
Hi again!

Please, send this issue to raiders_support@mercurysteam.com and, please, specify your friend's name and yours + the platform where you play + the link to the video. This way, our QA Team can work on this bug.

Thank you very much!

380
Español (foro general) / Re: Problema con el Founder Pack
 on: December 13, 2017, 06:41:50 PM 
Hola SquallZell,

No hemos podido contestarte antes porque estábamos cubriendo un evento fuera de Madrid. Envíanos, por favor, un mensaje a raiders_support@mercurysteam.com para ver qué puede estar ocurriendo. Adjunta, por favor, una captura con esto que muestro a continuación, de modo que podamos ver qué tienes, si está tickeado y en qué fecha lo adquiriste. A ti también deberían aparecerte en esa lista las campañas Council Apocalypse y Hades Betrayal.



Muchas gracias y disculpa la demora,

Karen

381
Bug report & Technical Support / Re: Depth Perception Bug
 on: December 13, 2017, 05:31:46 PM 
Hi Power Penguin,

Can you please attach a screenshot to check it out?


Thank you!

382
Gameplay Feedback / Re: So when Doldred ?
 on: December 13, 2017, 05:07:01 PM 
Maybe ::)


383
Hi Shiro,

As Stranno said, you can use this email to report abussive behaviour at the game: raiders_support@mercurysteam.com. If you already sent us a message, please, tell us the email you used.

If not, please send us also the screenshots you mentioned.

Thank you very much!

384
Gameplay Feedback / Re: So when Doldred ?
 on: December 13, 2017, 04:39:54 PM 
Hi Power Penguin,

Doldren will be released in early 2018 but we'll see a new character (very) soon ;) ;)

385
Hi Moragg, Stranno,

Thank you very much for your suggestions, those are really good ideas!

386
Bug report & Technical Support / Re: Locked cards missing
 on: December 04, 2017, 02:30:54 PM 
Hi Pinkriott,

This is happening to other players too. We have fixed this issue, but the changes will be applied to the game in the next patch. We'll let you know when the update is out. Thank you very much for your patience.

387
Bug report & Technical Support / Re: Can't equip locked cards.
 on: December 04, 2017, 02:27:52 PM 
Hi Derclaw,

Our QA Team has solved this issue but it will be applied in the next patch. We'll let you know when this update gets released. Thank you very much for your patience.

388
Gameplay Feedback / Re: Mastery?
 on: December 04, 2017, 01:14:31 PM 
Hi Raiders,

We want to release a video explaining how the mastery works along with some other things, so please be patient!

Thank you

389
Spacelords Universe / Re: Positive Experiences
 on: December 04, 2017, 01:12:38 PM 
Hi guys!

Thank you ver much for this post! We know there are things we need to improve, but as you say, it's something that takes its time and we have some limitations. We are here because of your love and support and we really appreciate this little things more than you think, it motivates us.

So thank you very much!! We'll keep working hard and listening to you.

Karen

390
Hi Raiders,

We have been informed that, for reasons beyond MercurySteam's control, in some territories the Wardog Fury campaign is currently not appearing on the Xbox One and Windows 10 for some Founders Pack owners. We have been assured it is being corrected and will be available as soon as possible.

We apologize for the inconveniences.

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