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BARRACKS => Bug report & Technical Support => Topic started by: MasterkillerWSW on December 09, 2017, 05:39:18 PM

Title: Founders Pack but no free characters?
Post by: MasterkillerWSW on December 09, 2017, 05:39:18 PM

Hi!
I bought the founders pack yesterday from the microsoft store.
It downloaded the season pass and the 2 available campaigns just fine. But in game, I noticed that the promised 3 free characters are still locked.
Now I have informed myself a little bit more and found out that the founders pack should have not been available anymore at this time. But I did not know this when I bought it. In the description it said I should get these raiders included, so it it not my fault it was not taken down from the marketplace, right? Seeing that the gold unlock prices are ridiculous, I really hope I can get them unlocked stikk. Can you help me out here please? :-/

Title: Re: Founders Pack but no free characters?
Post by: Adrian_123 on December 10, 2017, 11:26:30 AM

e-mail at this addres.

raiders_support (at) mercurysteam (dot) com

Title: Re: Founders Pack but no free characters?
Post by: MasterkillerWSW on December 11, 2017, 04:20:49 AM

I just did and it gave me an automatic reply, saying that the guy is out of office until tuesday.

Title: Re: Founders Pack but no free characters?
Post by: MasterkillerWSW on December 16, 2017, 03:00:55 AM

I just wanted to tell everyone that my problem has been successfully solved by an employee and I am very happy now.  :)

Title: Re: Founders Pack but no free characters?
Post by: The Wanderlust on December 16, 2017, 02:53:38 PM

Quote from: MasterkillerWSW on December 16, 2017, 03:00:55 AM

I just wanted to tell everyone that my problem has been successfully solved by an employee and I am very happy now.  :)

Glad to hear! :)