Mercurysteam's Hangout
BARRACKS => Bug report & Technical Support => Topic started by: Helnekromancer on September 23, 2017, 12:36:46 AM
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Bought the Founders Edition on Xbox One, downloaded both, still says Buy Now, next to Alien Myths and when I click on it, it says already own. I redownloaded the dlc but still says buy now.
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Yep, same thing with me
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same here
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I'm having the same issue. I tried uninstalling and reinstalling, still didn't change anything.
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That is a terrible issue, thank you for contacting us. We are investigating the issue, however, some help would go a long way to speed up the fixing process.
Can we please see a picture of how your Adventure panel looks like? Make sure that all the mission/campaign boxes in the lower left are visible.
We need to know whether the problem is on our end or not. I asume everyone here is trying to play on an Xbox, is that right?
Also; which region are you from?
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same problems,i cant play...i buy the founders pack...please fix this game its so beatifull
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That is a terrible issue, thank you for contacting us. We are investigating the issue, however, some help would go a long way to speed up the fixing process.
Can we please see a picture of how your Adventure panel looks like? Make sure that all the mission/campaign boxes in the lower left are visible.
We need to know whether the problem is on our end or not. I asume everyone here is trying to play on an Xbox, is that right?
Also; which region are you from?
Not great pics, but here is what it looks like
https://imgur.com/a/fu70e
North America
Xbox one
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i look the picture,same problem...i dont understand in 2017 exist this type of bug? my region is europe
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Im having the same problem on my Xbox 1, mercurysteam I bought the founders pack but I can't play campaign one that released yesterday, it says its installed but it doesn't let me play
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Hello again!
We've made some progress on the issue but there's a couple steps that you could take that would really help out.
Please follow the following instructions to see if your license for the Alien Myths DLC is properly enabled:
"If you already own the game and want to see available add-ons to download, select View game details from My games & apps to view any available add-ons on your console. Here’s how:
- While on the Home screen, scroll to the right, and then press the A button on your controller to open My games and apps.
- Locate the game, and then press the Menu button.
- Select Manage game and then See in Store."
(source: https://support.xbox.com/en-us/games/game-setup/view-downloadable-content)
Thank you for your time! The more of you that can help us with this the better.
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Hello again!
We've made some progress on the issue but there's a couple steps that you could take that would really help out.
Please follow the following instructions to see if your license for the Alien Myths DLC is properly enabled:
"If you already own the game and want to see available add-ons to download, select View game details from My games & apps to view any available add-ons on your console. Here’s how:
- While on the Home screen, scroll to the right, and then press the A button on your controller to open My games and apps.
- Locate the game, and then press the Menu button.
- Select Manage game and then See in Store."
(source: https://support.xbox.com/en-us/games/game-setup/view-downloadable-content)
Thank you for your time! The more of you that can help us with this the better.
Done and Done
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i hope this gets resolved soon. i wana play sum campaign an advance in the lore an characters ingame.
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Still giving me trouble, I have uninstalled and reinstalled it back 2 back, it still doesn't work I hope it gets fixed
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https://imgur.com/NT1yuPD
Here's the image link, but Alien Myths still says buy now even though i redownloaded it.
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Just played against an antagonist that used Shae, messaged him after and he said he bought the single dlc and not the founders and everything was fine. So I'm guessing the Founder's Pack for this game in the Xbox Store is bugged.
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I just bought it individually now its working, gave away a extra ten bucks but it was so worth it
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I just bought it individually now its working, gave away a extra ten bucks but it was so worth it
Interesting, this sounds a lot like an issue with For Honor. I, and many, others bought the "gold" edition of the game. The content wasn't unlocking and some frustrated people went into the Xbox Live store, bought part of the For Honor DLC separately. The DLC they purchased was supposed to be included in the Gold Edition and doing that unlocked everything else. I just waited till UBIsoft fixed my problem, it took a few weeks, I didn't want to pay extra money to buy what I already paid for. I am from the US region. I've noticed that the Founder's Pack description in the Xbox Libe store is exactly the same as the season pass. It says I own everything BUT the Prologue/Alien Myths Bundle. I have Alien Myths installed but the game menu says BUY NOW.
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lol i pay 40€ and you spent 10 extra $ for this broken game? i hope fix it in the next 2 days the founders pack...
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lol i pay 40€ and you spent 10 extra $ for this broken game? i hope fix it in the next 2 days the founders pack...
Thats nothing to me, 40 bucks with a extra 10 thats still less than a AAA game, plus I used Microsoft rewards to pay the ten dollars 😂😂😂 thats how I usually pay for doc without coming outta my pocket lol
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I'm really mad I hadda buy the 9.99 pack after previously purchasing the founders pack for the dlc that's totally misadvertised scammish bruh like if your company wants 50$ just be upfront don't have us buy something under false pretences I'm fortunate to have 10$ at the moment but there should have been a warning I think for purchasing a dlc twice and since the fact the founders pack is the season pass I should get some credits because that is ridiculous
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I deserve 1200 mercury points
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I'm really mad I hadda buy the 9.99 pack after previously purchasing the founders pack for the dlc that's totally misadvertised scammish bruh like if your company wants 50$ just be upfront don't have us buy something under false pretences I'm fortunate to have 10$ at the moment but there should have been a warning I think for purchasing a dlc twice and since the fact the founders pack is the season pass I should get some credits because that is ridiculous
It's not false advertising or a scam, it's a glitch. You made a choice without waiting for the solution. No need being all self righteous about it, We all have the same problem here and they've said we will be compensated in some way. If you are that unhappy request a refund for the DLC from Microsoft before or after the fix.
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I'm glad I bought the founders pack because I would have do it this week since I got multiple preorders like shadow of war
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https://twitter.com/mercurysteam/status/912365629541404672
Fix incoming!
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Will this update fix the long matchmaking ? Because it seems to me that it's only focused on the alien myths bug on Xbox and PC
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Doesnt Xbox cert for updates take days? ;-; I dont wanna wait that long, its already a hype filled wait
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Good news! A solution to the Xbox Founders Pack issue has been found. It's undergoing certification with Microsoft and will be released ASAP.
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Yeah I bought the founders pack on xbox a few days ago and got nothing for it...I had a simular problem with another game marvel heroes omega.. the problem with them is we had to contact a gm on a forum to have them manually add whatever we purchased to your account... is this "fix" gona have us jumping though hoops like they Did? Or can we expect to have are content magically added to are account?
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cant wait till this bug is fixed. avoiding looking at spoilers lol
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So a quick fix guys if you're like me and don't have access to the first campaign on your Xbox because you bought the founders pack, playing on a PC with Xbox Play Anywhere through the Xbox app gives you access to all the content and whatever you unlock will be on both PC and Xbox.
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i wish this was a hotfix instead of being a reg patch
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Just played against an antagonist that used Shae, messaged him after and he said he bought the single dlc and not the founders and everything was fine. So I'm guessing the Founder's Pack for this game in the Xbox Store is bugged.
I bought the single dlc code but I'm having the same problem as people who bought the Founder's Pack. When I try to redeem the code, the xbox live store tells me I already own the campaign, but in-game the Alien Myths campaign is still locked.
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Hello Raiders,
The latest update on this issue can be found here:
http://www.raidersofthebrokenplanet.com/news/xbox-one-founders-pack-update
We expect Microsoft to release the solution shortly.
Thanks for your patience.
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Hi Raiders!
We have confirmation from Microsoft that the certification process is over and the patch has been released. All Founders Pack owners should have no problem accessing the Alien Myths campaign now.
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I have the same problem on ps4 D:
(https://mail.google.com/mail/u/0/?ui=2&ik=ae2522029f&view=fimg&th=15eea8fb097bb888&attid=0.3&disp=emb&realattid=15eea8f2f33112ac4642&attbid=ANGjdJ8XhETqImp3I2hpPyNC0IQNzKi2CkSkSnC8eem2FylOPvlsMreFIwE6ErcJfce-afn--UxFRvxJzjuQr1H4cuQenIhpxjOb8XHoPg0Vq_-QdF_EJ4KH1xeqWAQ&sz=s0-l75-ft&ats=1507173863234&rm=15eea8fb097bb888&zw&atsh=1)
(https://mail.google.com/mail/u/0/?ui=2&ik=ae2522029f&view=fimg&th=15eea8fb097bb888&attid=0.1&disp=emb&realattid=15eea8f41dfe68230603&attbid=ANGjdJ8efzXjPXh7m9hqv-sdWtgItysVF1qlT_31ESI4IQttMy3RfP5b4qE9SpADncPsKwbRaqUnShQ_yf-_GGshg52bS05RE-DRzZOAQZDx4re6aJKgPvsf3n55ZyQ&sz=s0-l75-ft&ats=1507173863235&rm=15eea8fb097bb888&zw&atsh=1)
(https://mail.google.com/mail/u/0/?ui=2&ik=ae2522029f&view=fimg&th=15eea8fb097bb888&attid=0.2&disp=emb&realattid=15eea8f21ff688a34301&attbid=ANGjdJ9jc1k5xAy5UlyNK2OFa_IOwcxE6f-iz2icGEb86rTUGvqOt1DaEEZ6KuQx9jL1ZKZ36VnVDoJfA25zhr-yITpPvZFvIYoPiIk1ANdK_6_646kM3vxR1T_kdhI&sz=s0-l75-ft&ats=1507173863235&rm=15eea8fb097bb888&zw&atsh=1)