Same thing here (Xbox One). I bought "Alien Myths" but mine Harec’s Elite Skin is not available. Fix it.

In business management, I learned that to win over consumers, you must appeal to them by being fair, or at least what is perceived as fair. Price gouging will gain you only resentment, in time. But they began with the rot already set in because the lack of experience with a big title, I believe they may be nervous. This need for instant gratification is pouring into the prices of skins and causing them to act recklessly. They may garner short term gain, but at the price of overall failure. If they don't change course, they probably will not be able to make the last bits of this game. Unless they have a good amount of "pocket funding". Honestly this game should have been a game preview title, as it is unfinished in many ways. From a professional standpoint, the risk the took was too great, because the model has nothing based in the familiar, which is essential to draw in a reliable market. Their risk management was very poor, and without proper funding, we are seeing this knee jerk reaction. As a person, I feel bad for the team, I can tell that someone put their heart and soul into it, but things did not pan out. This is an aggressive market for gaming. Three questions must be asked: Why should you play Raiders over other similar games? Why should you play similar games over Raiders? Is the price point competitive?

Let's take Paladins and Overwatch.
Paladins still exists and thrives in this market despite it being saturated with hero shooters and dominated by Overwatch. Why? Well, it is free to play, familiar, and has competitive pricing for skins and in game content. You can purchase all existing characters for a flat fee., which is less than Overwatch. So despite it being a smaller game, it can still survive because of what it does right. They will have long term gain.
Raiders does not and will not, with the current business strategy. That is my analysis.

This analysis is perfect.

"Well, let's put Ginebra for 360,000 gold. With that everyone will buy the founder package!"

With such attitudes, no one will buy this package, MercurySteam. Instead, players who bought the game will abandon it.

Please do not ruin your own creation.

Okay, let's explain somethings here ...

.. I am the 55th antagonist rank (xbox one). I confess that most of the stigmas I got in prologue.

But what can I do if matchmaking always puts me in the prologue? Let the opponents win because they are newbies? NEVER!

If the matcmaking is broken and always puts me in the prologue when I play as an antagonist, I cant do anything. I will DESTROY all my opponents, no matter if they are new or experienced.